Author name: Matthias Kolbusa

Impact of CRM implementation on team dynamics

The Mythos team All those involved in implementation processes accept the associated changes in their own way. The introduction of a CRM system (Customer Relationship Management system) at a textile manufacturer primarily affects the marketing, sales and service departments, which will actively use this system. Consequently, a change always has “winners” and “losers”. If there

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Changemanagement Blog

Change management: ideal implementation

There is an endless abundance of books on the subject of change management. However, the reading generally conveys what I also experience as a management consultant in a large number of strategy and implementation projects: The main object of both the practical and theoretical discussion of change management is the “input” and not what matters

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